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10/30/2021 · 5 min read
Laura Harris's conversation about surrendering the need to control everything, redefining what winning looks like, and building processes as the actual engine of agency success deserves a second listen. This recast surfaces what the original conversation made possible for the agencies that actually applied it.
10/30/2021 · 6 min read
Laura Harris figured out that the path to agency freedom runs directly through the processes most agency owners resist building. Surrendering to the discipline of documented systems isn't giving up control — it's the only way to actually have it.
10/29/2021 · 6 min read
Most insurance agencies are playing defense — reacting to calls, managing problems, responding to market changes. The agencies that grow consistently have figured out how to play offense: getting ahead of client needs, market shifts, and competitive threats before they become crises.
10/22/2021 · 5 min read
Wins, losses, and draws. Every agency has all three, but most agency owners keep score selectively — emphasizing wins, minimizing losses, and ignoring draws. The agency owners who grow consistently are the ones who score honestly and use the full picture to improve.
10/22/2021 · 6 min read
Not every agency owner is winning. Not every one is losing. Many are drawing — stuck in a middle state where things are functional but not thriving, sustainable but not growing. This self-assessment episode asks the questions most people avoid because the honest answers are uncomfortable.
10/21/2021 · 6 min read
Knowing you have cognitive biases doesn't fix them. Part 2 of the Gleb Tsipursky conversation gets into the specific techniques that actually work — the pre-mortem, structured disagreement, and the information audit — applied directly to insurance agency decisions.
10/21/2021 · 6 min read
Part 2 of the conversation with behavioral scientist Gleb Tsipursky moves from diagnosis to prescription — the specific tools and habits that override the cognitive biases that lead to bad decisions in insurance agency leadership.
10/20/2021 · 5 min read
Dr. Gleb Tsipursky has spent his career studying how smart people make bad decisions — and the mechanisms behind those failures apply directly to the judgment calls insurance agency owners make every day. Part 1 covers the cognitive biases most likely to show up in your agency.
10/18/2021 · 5 min read
Every insurance agency owner operates in one of four modes at any given time: manifesting, thriving, surviving, or prevailing through adversity. Understanding which mode you're in and what it takes to shift changes how you approach every decision in your business.
10/16/2021 · 5 min read
Stephanie Hamilton built a mega agency and the lessons from how she did it are not reserved for people with her specific advantages. They're frameworks that any serious agency owner can apply — starting with how she thinks about scale, team, and the owner's evolving role.
10/16/2021 · 5 min read
Stephanie Hamilton built a mega agency by doing things that most owners talk about but never systematize. This recast brings her best material back to the surface — the operational truths, the leadership principles, and the scaling secrets that hold up on a second listen.
10/15/2021 · 6 min read
Stoic philosophy isn't abstract ancient wisdom — it's a practical operating system for navigating the chaos, setbacks, and pressure that come with running an insurance agency. Brian Johnson's modern take on stoicism has direct application to how agency owners think and perform.
10/14/2021 · 6 min read
Getting a great hire is only the beginning. Part 2 of the Dave Williams conversation covers what happens after the offer is accepted — the onboarding, training, and integration that determines whether your new hire becomes a high performer or a regret.
10/13/2021 · 6 min read
Dave Williams doesn't guess about hiring. He runs a circuit — a deliberate, repeatable system that finds the right people, filters the wrong ones fast, and turns promising candidates into producing agents. Part 1 breaks down the philosophy behind the circuit.
10/09/2021 · 5 min read
Leadership failures in insurance agencies rarely show up as dramatic implosions. They show up as slow, quiet decline — team members who stop caring, clients who drift away, growth that stalls for no obvious reason. This is a hard look at the leadership patterns that create those outcomes.
10/09/2021 · 5 min read
Bad leadership in an insurance agency doesn't announce itself. It shows up quietly in your retention numbers, your staff turnover, your culture, and eventually your production. This recast episode breaks down what lackluster leadership looks like from the inside.
10/08/2021 · 6 min read
Most insurance agency owners are working hard without a definite purpose. They know they want to grow, but they haven't done the harder work of getting crystal clear on exactly what they want — and that lack of clarity is costing them more than they realize.
10/08/2021 · 6 min read
Most agency owners are busy. Very few are purposeful. There's a difference, and that difference shows up in your production numbers, your team's energy, and whether you actually enjoy running your agency or just endure it.
10/07/2021 · 6 min read
Part 1 set the table. Now Kirk Baker and Craig get into the real mechanics of task delegation — who to delegate to, what to never hand off, and how to build the oversight layer that keeps quality high without putting everything back on your plate.
10/07/2021 · 6 min read
Part 2 of the Kirk Baker conversation goes beyond the framework and into execution — how to make delegation actually stick, what to do when it breaks down, and how to build a team that doesn't need the owner's fingerprints on every client interaction.