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10/18/2021 · 5 min read
Every insurance agency owner operates in one of four modes at any given time: manifesting, thriving, surviving, or prevailing through adversity. Understanding which mode you're in and what it takes to shift changes how you approach every decision in your business.
10/18/2021 · 5 min read
Manifest, thrive, survive, prevail are four cycling stages of agency ownership. Manifest constructs a vivid three-year vision. Thrive executes. Survive triages two or three vital signs. Prevail integrates what survival taught you. Naming the stage targets the strategy.
10/16/2021 · 5 min read
Stephanie Hamilton's mega agency playbook comes down to three disciplines: define the role before you hire for it, treat retention as a growth strategy not just a defense, and accept that culture is determined by what you tolerate, not what you post on the wall.
10/15/2021 · 6 min read
Stoicism gives insurance agents three operating tools: the dichotomy of control (act only on what you can move), negative visualization (mentally walk worst-case scenarios to defuse them), and equanimity without indifference (care about the work, detach from the outcome). Daily reflection makes it stick.
10/15/2021 · 5 min read
Stoic philosophy isn't abstract ancient wisdom : it's a practical operating system for navigating the chaos, setbacks, and pressure that come with running an insurance agency. Brian Johnson's modern take on stoicism has direct application to how agency owners think and perform.
10/11/2021 · 6 min read
Sales scripts work for insurance agents when built right and drilled to fluency. A strong script needs five components: an opener that hooks attention, discovery questions that actually discover, a bridge from need to solution, pre-thought objection paths, and a close that explicitly asks. Fluency requires volume, not just reading.
10/09/2021 · 5 min read
Lackluster leadership kills agencies through four quiet failures: abdication dressed as delegation, inconsistency that erodes trust, a feedback deficit that makes good work invisible, and pure reactive firefighting that never lets strategic work happen.
10/09/2021 · 5 min read
Bad leadership costs an agency its best people, best clients, and production ceiling. It shows up in five patterns: feedback only flows during problems, standards get applied unevenly, the owner is the decision bottleneck, hard conversations get postponed, and vision is announced once and never reinforced.
10/08/2021 · 6 min read
Write your agency's purpose as one paragraph with a premium target, team size, niche, role you want to play, and a deadline. That paragraph becomes the filter for every hire, market, tool, and calendar decision. Vague goals produce vague results.
10/08/2021 · 6 min read
Clarity of mission is an operating system, not a slogan. A definite purpose names what you're building, for whom, on what timeframe, and why it matters personally. That sentence then filters every hire, marketing dollar, and calendar block from the top down.
10/02/2021 · 5 min read
Turn agency disaster into growth by treating the rebuild as a design exercise, not a restoration. Extract the specific lessons about your own failure modes, build systems that account for those blind spots, and use the stress test as a structural advantage over agencies never forced to examine their foundation.
09/25/2021 · 5 min read
Action is the only currency that builds an agency. Replace planning with testing. Set a 20-minute timer, take the imperfect version of the one move you've been preparing for, then learn and run the next imperfect version. Fifty slightly better actions beat the perfect plan.
09/20/2021 · 5 min read
Spot agency backslide early by watching leading indicators (new business conversion rate, 90-day cancellation rate, team activity volume, retention by cohort) instead of waiting for monthly production to drop. Catch the slide while it's people drift or process decay, before culture changes turn into revenue changes.
09/18/2021 · 5 min read
Serial entrepreneurs compound pattern recognition across businesses, not within one. The combination that builds durable agencies pairs eye-of-the-tiger competitive drive with heart-of-gold investment in people. Drive sets standards. Care builds teams that outperform extractive cultures over time.
09/18/2021 · 6 min read
Dave Williams's serial-entrepreneur framework pairs competitive drive (eye of the tiger) with personal integrity (heart of gold). Treat failure as information, not identity. Anchor drive to specific people in your life so it sustains. Character compounds because the insurance product is trust.
09/13/2021 · 6 min read
Emotional intelligence beats technical knowledge as the variable that separates top producers from also-rans. Insurance is an emotional transaction: prospects buy safety, not coverage details. Develop it with a reflection log, label emotions before responding, ask staff and clients how you make them feel.
09/13/2021 · 5 min read
Emotional mastery for an agency owner is real-time awareness of your internal state plus the ability to regulate it before it leaks into the team. Check in before calls and meetings, run a 5-minute reset between frustrating moments, and process hard emotions in private. Leader state spreads to team performance.
09/11/2021 · 5 min read
Motivation is an emotional state that decays in about 72 hours. Inspiration is cultivated through habits, origin-story reconnection, evidence of impact, and time with people further along. High-performing agents run on inspiration plus systems, not motivation.
09/11/2021 · 5 min read
When motivation goes quiet, lean on discipline structure and actively reconnect with purpose. Build morning routines and call blocks that run regardless of feelings, then tie the daily work to specific client outcomes: claims paid, businesses saved, families protected.
09/04/2021 · 6 min read
Robin Sharma's four interiors are Mindset (beliefs), Heartset (emotional regulation), Healthset (sleep, movement, nutrition), and Soulset (purpose). All four must be developed in parallel because neglecting one undermines the others. Your agency's ceiling is set by your weakest interior, no matter how hard the other three work.