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12/02/2020 · 7 min read
Joshua Stephens is back for Part 2, and this time it's operational: how to make your first hire, build a training system that doesn't depend on you being in the room, and create the production infrastructure that turns a startup into a business.
05/29/2020 · 6 min read
Running an insurance agency means managing producers, support staff, compliance, payroll, and HR — often without any dedicated infrastructure for any of it. Brian Boffa of Consolidated Human Resources explains why that's a solvable problem.
04/29/2020 · 7 min read
Dave Williams runs the #1 Allstate agency in New York. The edge isn't a secret marketing funnel or a better lead source. It's who he hires and how he does it.
04/22/2020 · 6 min read
Compensation is where agency owners fight the most and where they lose the most — and not because they're cheap. They lose because they haven't connected their pay structure to what they actually want their agency to become.
04/01/2020 · 7 min read
Kirk Baker runs a captive agency and has figured out something most captive agents never do: how to build a team that handles service and tasks without breaking your budget. His answer involves a model that most agents haven't heard of — and it changes the math entirely.
03/20/2020 · 6 min read
Most insurance agency owners are running their business on instinct, habit, and hope. Kelly Donahue-Piro has made it her life's work to replace all three with process, data, and accountability.
03/11/2020 · 6 min read
You hired great people. So why isn't your agency performing? The answer might not be who you hired — it's where you put them. Matching talent to the right role is the leadership skill that separates growing agencies from stuck ones.
02/26/2020 · 6 min read
Your sales pipeline gets all the attention. Meanwhile, your hiring pipeline is a dried-up riverbed, and that's the real reason your agency can't scale.
02/12/2020 · 7 min read
Craig confesses the leadership failures that nearly cost him his team and his agency. Every boss fails — the difference is whether you learn from the wreckage or repeat the same mistakes until your best people walk out the door.
01/03/2020 · 7 min read
Grant Botma has run his agency for a decade with almost zero staff turnover. His secret isn't compensation or perks — it's a purpose-driven culture that most agency owners don't know how to build.
12/30/2019 · 7 min read
Hiring in insurance is broken and everyone knows it. Dave Williams from Team Hired and Kat Ternes from Agency Zoom sit down for a roundtable on what's actually going wrong — and how to fix it.
11/29/2019 · 6 min read
Your millennial producers aren't lazy. You're managing them wrong. Chris Tuff wrote the book on what actually motivates the largest generation in the workforce — and his insights are reshaping how smart agency owners lead.
11/22/2019 · 6 min read
Your agents are losing deals they should be winning because they've never practiced the hard conversations. Jeremy Olson and Kristin Isaacson reveal the roleplay training framework that transforms hesitant producers into confident closers.
09/18/2019 · 7 min read
The cycle is painfully familiar: hire a producer, give them minimal training, watch them struggle, replace them, repeat. The fix isn't better hiring — it's better training from day one.
09/11/2019 · 6 min read
When polled, agency owners consistently name hiring as their biggest challenge. The margins are thin, the barriers are high, and the talent pool is shallow. Here's how to fix the math.
09/04/2019 · 6 min read
Changing your agency's pay plan is one of the scariest moves you can make. Here's how to restructure compensation so your team performs better and nobody heads for the door.
03/14/2019 · 5 min read
You finally pulled the trigger and hired someone. Six weeks later, they ghost you — or worse, they stick around and coast. The problem isn't that good people don't exist.
02/20/2019 · 6 min read
The insurance industry has a hiring problem — and it's not what you think. Agencies post job listings looking for 'experienced' agents, overlooking the exact people who would dominate in this business.