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04/18/2024 · 6 min read
Agents close more when they hear more. Five active listening moves to install on every call: reset between calls, reflect back what you heard in their words, pause two seconds after they finish, sequence later questions off earlier answers, and call out the emotional content under the words.
04/16/2024 · 5 min read
Apply the In-N-Out principle to your P&C agency: pick three to five highest-value, highest-margin products and build deep expertise, refined processes, and concentrated carrier relationships around them. Better referrals, higher close rates, and stronger carrier leverage follow.
04/09/2024 · 6 min read
NLP rapport in insurance sales comes from three techniques: match the prospect's pace, tone, and modality, reframe objections instead of arguing them, and anchor your agency to the positive emotional moments in the conversation. The scripts become backup, not the primary tool.
04/04/2024 · 5 min read
Five psychology principles drive insurance sales decisions: reciprocity, social proof, authority, liking, and commitment plus consistency. People decide emotionally and justify logically. Lead with genuine value, name specific neighbors who use you, demonstrate expertise through better questions, be authentically curious, and stack small agreements.
04/03/2024 · 6 min read
Real-time internet leads are the foundation for P&C agencies at most growth stages: the prospect raised their hand and the window is narrow. Live transfers convert higher but cost more and lack control. Direct mail earns a role only in client retention, lapsed reactivation, and specialty lines with long timelines.
04/02/2024 · 5 min read
Cold calling generic lists, blasting generic email, and running paid social ads without an audience all fail new P&C agents because they are outbound and interruption-based. Real-time internet leads from verified sources and relationship-based referrals are the only two channels that consistently produce ROI in year one.
03/28/2024 · 6 min read
Waiting for a vacancy is the most expensive hiring mistake an insurance agency makes. Build a continuous pipeline through proactive recruiting, warm candidate relationships, team referrals, structured internships, and a written ideal-candidate profile.
03/26/2024 · 6 min read
Use the Feynman Technique on insurance products in four steps: pick a coverage you stumble explaining, write it out in plain language with no jargon, find the gaps in your understanding, then build a memorable analogy. Result: clients who actually understand what they bought, and agents whose mastery is real.
03/18/2024 · 5 min read
End insurance agency turnover by treating hiring as a five-part system: lead acquisition, activation, sales conversion, optimization (onboarding), and retention. Eighty percent on all five beats one hundred percent on four. Score your agency on each, then fix the weakest component first.
03/06/2024 · 6 min read
Build a resilient agency by diversifying across three to five lead channels (internet, referral partners, market-specific outreach), enforcing a five-minute response standard, and running parallel skills and professional-growth tracks for producer development.
03/04/2024 · 5 min read
Lead an agency through change with three practices: build process trust so the system holds when the market shifts, source innovation from the team in small increments instead of launching transformation initiatives, and protect personal resilience routines so the leader holds up too.
02/26/2024 · 5 min read
The biggest hidden cost in your agency is a retained underperformer, not leads or rent. Cultural erosion, opportunity cost, and a quietly lowered hiring standard. Fix it with proactive hiring (warm pipeline always running), structured behavioral interviews, and 90-day ramp-up pay.
02/23/2024 · 5 min read
Activity-based sales competitions transform agency performance when designed correctly: two-week duration, automatic tracking of dials or contacts, public leaderboard, calibrated prize. Reward inputs, not premium, so the whole team stays in the game until the last day.
02/19/2024 · 5 min read
Most insurance sales problems are process problems: inconsistent activation, unscripted discovery, no measured leakage between stages. Fix the process by extracting your top producer's actual behaviors, scripting them, and tracking lead-to-activation, activation-to-appointment, and appointment-to-application ratios.
02/07/2024 · 6 min read
Building an AI-resilient insurance agency means training emotional intelligence, structured curiosity, and recovery protocols on purpose. Kian Gohar's augmented agency model uses AI for preparation and documentation while agents handle every minute of live human interaction.
02/05/2024 · 5 min read
AI makes human skills more valuable in insurance because the work AI handles best is the work that never built client loyalty. Kian Gohar names problem-solving, emotional intelligence, and curiosity as the three capabilities that decide which agencies win the AI era.
01/31/2024 · 6 min read
Build core values by examining your agency's actual decisions, not what sounds good. Write a mission specific enough to guide a real hiring choice. Set a vision with a number and a timeline. When all three are real and repeated across team interactions, they become a decision-making system.
01/29/2024 · 5 min read
Insurance sales fundamentals beat tech stacks when accountability is built into the system. Bill Eggert's Green Sheets framework worked because a daily paper review forced follow-through. Run a weekly top-20 pipeline review on every producer and measure the conversion change.
01/24/2024 · 6 min read
Insurance agents build referrals by engineering identity into the client experience, holding brand discipline on partnerships and hires, and documenting processes before scale. Clients refer who they think you are, not what you sell. Authentic partnerships outperform celebrity endorsements every time.
01/22/2024 · 5 min read
Alejandro, Laura, and NFL legend Fred Taylor built the Mushroom Coffee Company by choosing an exact customer before any marketing, treating the celebrity partnership as a real mission stake, educating buyers into advocates, and documenting process discipline before launch. Insurance agencies use the same playbook.