Page 20 of 41 · 820 total episodes
10/25/2021 · 6 min read
The phrase 'inspect what you expect' sounds like a management cliché until you're staring down an E&O claim that could have been prevented by a fifteen-minute review process. Quality control in an insurance agency isn't optional overhead — it's the most important risk management your agency will ever do.
10/23/2021 · 5 min read
Internet leads remain one of the most mismanaged opportunities in insurance agencies. The same mistakes show up over and over — and the same three fixes produce dramatically better results. This recast brings the framework back because the problem hasn't gone away.
10/23/2021 · 6 min read
Internet leads have a reputation for being difficult. Low intent, high competition, price-shoppers who disappear the moment you give them a number. But the agents who work them at the highest close rates know something the frustrated majority doesn't. This recast delivers the three principles that change the game.
10/22/2021 · 5 min read
Wins, losses, and draws. Every agency has all three, but most agency owners keep score selectively — emphasizing wins, minimizing losses, and ignoring draws. The agency owners who grow consistently are the ones who score honestly and use the full picture to improve.
10/22/2021 · 6 min read
Not every agency owner is winning. Not every one is losing. Many are drawing — stuck in a middle state where things are functional but not thriving, sustainable but not growing. This self-assessment episode asks the questions most people avoid because the honest answers are uncomfortable.
10/21/2021 · 6 min read
Knowing you have cognitive biases doesn't fix them. Part 2 of the Gleb Tsipursky conversation gets into the specific techniques that actually work — the pre-mortem, structured disagreement, and the information audit — applied directly to insurance agency decisions.
10/21/2021 · 6 min read
Part 2 of the conversation with behavioral scientist Gleb Tsipursky moves from diagnosis to prescription — the specific tools and habits that override the cognitive biases that lead to bad decisions in insurance agency leadership.
10/20/2021 · 5 min read
Dr. Gleb Tsipursky has spent his career studying how smart people make bad decisions — and the mechanisms behind those failures apply directly to the judgment calls insurance agency owners make every day. Part 1 covers the cognitive biases most likely to show up in your agency.
10/18/2021 · 5 min read
Every insurance agency owner operates in one of four modes at any given time: manifesting, thriving, surviving, or prevailing through adversity. Understanding which mode you're in and what it takes to shift changes how you approach every decision in your business.
10/18/2021 · 5 min read
Manifestation gets dismissed in business circles because it's been hijacked by vision boards and affirmations that never connect to action. But the real version — the operational one — is one of the most effective mental frameworks for sustaining performance through the long cycles of agency ownership.
10/16/2021 · 5 min read
Stephanie Hamilton built a mega agency and the lessons from how she did it are not reserved for people with her specific advantages. They're frameworks that any serious agency owner can apply — starting with how she thinks about scale, team, and the owner's evolving role.
10/16/2021 · 5 min read
Stephanie Hamilton built a mega agency by doing things that most owners talk about but never systematize. This recast brings her best material back to the surface — the operational truths, the leadership principles, and the scaling secrets that hold up on a second listen.
10/15/2021 · 6 min read
Marcus Aurelius never sold a P&C policy. But the philosophy he practiced — Stoicism — is one of the most practical mental frameworks available to insurance professionals dealing with rejection, uncertainty, and the grinding pressure of running an agency.
10/15/2021 · 6 min read
Stoic philosophy isn't abstract ancient wisdom — it's a practical operating system for navigating the chaos, setbacks, and pressure that come with running an insurance agency. Brian Johnson's modern take on stoicism has direct application to how agency owners think and perform.
10/14/2021 · 6 min read
Getting a great hire is only the beginning. Part 2 of the Dave Williams conversation covers what happens after the offer is accepted — the onboarding, training, and integration that determines whether your new hire becomes a high performer or a regret.
10/14/2021 · 6 min read
Part 1 laid out the philosophy behind Dave Williams's hiring circuit. Part 2 gets into the execution — the specific filters, interview techniques, and onboarding steps that turn a recruiting framework into a machine that consistently produces great hires.
10/13/2021 · 6 min read
Dave Williams has cracked a code that most agency owners struggle with their entire careers: how to build a consistent, repeatable hiring system that produces great team members instead of leaving the agency perpetually understaffed or stuck with the wrong people.
10/13/2021 · 6 min read
Dave Williams doesn't guess about hiring. He runs a circuit — a deliberate, repeatable system that finds the right people, filters the wrong ones fast, and turns promising candidates into producing agents. Part 1 breaks down the philosophy behind the circuit.
10/11/2021 · 6 min read
The word 'script' makes a lot of insurance agents uncomfortable — it sounds robotic, inauthentic, like the opposite of the relationship-based selling they believe in. But the resistance to scripts is costing agencies sales, consistency, and control over the client experience.
10/11/2021 · 6 min read
Sales scripts get a bad reputation in insurance. Agents say they sound robotic. Managers say clients can tell. But the agents who are closing at the highest rates? They have a script — they've just internalized it to the point where it sounds like conversation.