8 posts found
05/06/2026 · 6 min read
Before flipping on an AI dialer, check two lines on your lead vendor's TCPA consent form: whether your agency name appears (not just the aggregator and marketing partners), and whether the form authorizes AI-generated voice, not just artificial or prerecorded. Miss either and class actions already hit $14M to $450M.
10/25/2021 · 5 min read
Prevent E&O claims by building four QC habits into daily operations: random file reviews on a regular schedule, written checklists for new business, change, renewal, and claims work, mandatory coverage adequacy review at renewal, and file notes on every coverage conversation.
10/25/2021 · 6 min read
Prevent E&O claims with four agency QC practices: structured application review before binding, policy review against the quote at delivery, structured renewal audits with real client questions, and documentation discipline so every coverage discussion lives in the CRM.
05/27/2021 · 6 min read
Protect your insurance agency with three documentation practices: a same-day confirmation email after every substantive client interaction, a written record any time a client declines a coverage you offered, and an annual review that documents the conversation. Stop guessing when you don't know. Say so and follow up in writing.
05/26/2021 · 5 min read
Insurance attorney Galen Hair names the three legal vulnerabilities that produce most agent E&O claims: verbal coverage promises that never made it in writing, undocumented declined coverages, and skipped renewal conversations. Documentation is the legal foundation. E&O is backup, not strategy.
05/06/2020 · 6 min read
Stay clean by documenting every material conversation, knowing your state's specific rules cold, training your team on compliance like it's their job, building a culture where questions are welcome, and self-auditing quarterly. One violation creates a record. Records compound into terminations.
10/04/2019 · 6 min read
Proactive legal protection saves insurance agencies in five areas: entity structure, employment agreements with non-competes, client contracts and E&O exposure, digital compliance, and succession or buy-sell planning. Reactive legal work costs ten times the proactive version.
02/06/2019 · 5 min read
Trademark your agency name with the USPTO, write a privacy policy that matches your actual data practices, and have an attorney review every producer and vendor contract older than three years. A few hundred dollars upfront prevents five-figure problems later.