4 posts found
05/31/2021 · 5 min read
Killing with kindness is a retention machine, not a soft skill. The standard runs on systematic touchpoints, genuine problem ownership, and a same-day response rule. Build it into the system instead of relying on whoever picks up the phone.
04/09/2021 · 6 min read
David Carothers on business insurance: commercial clients are stickier, larger, and richer in cross-sell than personal lines; abundance-mindset community sharing builds reputation and refers more business than hoarding ever could; and genuine expertise means knowing your client's industry, not just holding a commercial license.
11/04/2019 · 6 min read
Travis Chappell says the entrepreneurial drive is innate, but networking determines how far it carries you. His method: pick ten target relationships, give value before asking, then propose a mutual arrangement. A local-business podcast doubles as a credibility-and-referral engine.
08/13/2019 · 6 min read
Turn cold leads into lifetime clients with Nato Guajardo's relationship marketing system: lead with value not a quote, automate follow-up over 90 days while keeping conversations personal, and measure touchpoints and retention, not just policies sold. 97% of leads aren't ready today, but they buy later if you're still there.