3 posts found
07/21/2026 · 10 min read
It is not the hire, it is the system. Cost per quit, not per hire, is the top thing to fix. Sort real from fake, split new hire from close, keep score before results show up with a daily card.
10/14/2021 · 6 min read
Structured onboarding has four parts: pre-start preparation, a detailed first-week agenda, a written 30-60-90 day plan, and weekly check-ins for the first 90 days. Cutting early turnover even 20 percent pays for itself many times. Make hard underperformance calls early.
04/09/2021 · 6 min read
Onboard new agency team members successfully with three structural moves: a real cultural orientation conversation with the owner in week one, an assigned buddy for the first 30 days, and early wins designed into the first two weeks. Hire for values alignment using behavioral stories, not posted-values agreement.