
mindsetcommunication
The Bath House Mix-Up: A Story About Assumptions, Communication, and What Happens When You Skip the Briefing
11/05/2021 · 6 min read
Jason walked into a situation he did not expect, based entirely on an assumption that turned out to be wrong. The story is funny. The lesson for agency owners is not — or at least not only. Skipping the briefing, assuming shared context, and failing to verify your understanding creates problems whether you're at a bath house or managing a client.
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