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The Bath House Mix-Up: A Story About Assumptions, Communication, and What Happens When You Skip the Briefing
mindsetcommunication

The Bath House Mix-Up: A Story About Assumptions, Communication, and What Happens When You Skip the Briefing

11/05/2021 · 6 min read

Jason walked into a situation he did not expect, based entirely on an assumption that turned out to be wrong. The story is funny. The lesson for agency owners is not — or at least not only. Skipping the briefing, assuming shared context, and failing to verify your understanding creates problems whether you're at a bath house or managing a client.

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The Bath House Mix-Up: A Funny Story With a Real Lesson on Client Communication
agency-culturecommunication

The Bath House Mix-Up: A Funny Story With a Real Lesson on Client Communication

11/05/2021 · 6 min read

Sometimes the most memorable lessons come from the most absurd situations. A case of wildly misread expectations in a Japanese bath house turns into a story about communication, assumptions, and why the gap between what you meant and what the client heard can cost you in any business context.

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