mindsetcommunication
The Bath House Mix-Up: A Story About Assumptions, Communication, and What Happens When You Skip the Briefing
11/05/2021 · 5 min read
Unverified assumptions cost agencies clients, staff, and E&O exposure. Brief plainly on coverage before the claim, confirm team expectations before the standard is tested, and document the process before the handoff. Verify shared understanding instead of assuming it. The three-minute brief prevents the three-hour problem.
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