3 posts found
12/12/2025 · 6 min read
After 25 years and over $1 billion recovered for policyholders, Galen Hair's lesson for agents is human: open every claim call with acknowledgment, be transparent about what you know and don't, check in on the family not just the file, and build a claims protocol for the worst moment.
03/30/2020 · 7 min read
Eric Brown of Crashtech Accident Investigation explains the claims truth no one tells clients: police accident reports are often wrong, fault determinations can be challenged with reconstruction, and agents who understand the post-crash process become trusted advisors instead of replaceable vendors.
06/07/2019 · 6 min read
Tracy Morgan's Bugatti collision shows why state-minimum liability is a financial-ruin trap for clients. Use the story to drive three conversations: raise liability limits, add a million-dollar umbrella for two to three hundred dollars a year, and stack adequate UM/UIM.