
guest-interviewoperations
Premium Billing Mastery Continued: Landon Completes the Playbook (Part 2)
08/05/2021 · 5 min read
Premium billing becomes a retention engine when agencies map the workflow before automating, frame the non-payment call as service instead of collections, and run a proactive billing calendar that contacts clients before renewals instead of chasing them after a lapse.
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