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Tom Birks on Agency Growth: Systems, Staff, and the Next Level (Part 2)
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Tom Birks on Agency Growth: Systems, Staff, and the Next Level (Part 2)

02/23/2022 · 5 min read

The foundation was Part 1. In Part 2, Tom Birks gets into the operational specifics — the systems that enable scale, the staff decisions that define culture, and the moves that pushed his New Jersey agency into a different tier.

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