agency-growthsystems
Tom Birks on Agency Growth: Systems and Staff (Part 2)
02/23/2022 · 5 min read
Tom Birks broke through the owner-as-bottleneck ceiling by documenting decision trees for difficult situations, building a quality review process for client communications, and investing in commercial lines capability before personal lines revenue justified it. He also hired ahead of demand. Each move unlocked the next growth tier.
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