NPS

Posts Tagged: NPS

2 posts found

Eric Spring: Turning Satisfaction Data Into Agency Growth (Part 2)

10/28/2021 · 6 min read

Turn NPS data into growth: call every detractor personally within 48 hours, give every promoter a frictionless referral mechanism, mine open-ended feedback for the two or three behaviors creating detractors, and tie team-member-level NPS to coaching and hiring decisions.

client-satisfactionNPS

Eric Spring: Measuring What Matters : Agency Satisfaction and the NPS Framework (Part 1)

10/27/2021 · 5 min read

Net Promoter Score gives an insurance agency one number that predicts retention and referrals better than any long survey. Ask one question on a 0-10 scale, follow up with detractors inside 48 hours, ask promoters for reviews and referrals, and run it after onboarding, renewals, and claims.