agency managementleadership
Mega Agency Owner Secrets: How Stephanie Hamilton Runs Multiple Agencies and Keeps Them Thriving
07/03/2019 · 5 min read
Stephanie Hamilton runs multiple mega agencies and identifies five operational non-negotiables: hiring is the most important activity, every process must be documented, sales management and service management require separate leaders, structured communication rhythms replace informal alignment, and retention starts on day one of onboarding.
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