client-service

Posts Tagged: client-service

3 posts found

Killing With Kindness, Keeping It Coming: The Client Service Standard That Drives Retention

05/31/2021 · 6 min read

Craig Pretzinger on the client service approach that is simultaneously the nicest thing you can do for your clients and the most strategically sound thing you can do for your agency.

mindsetboundaries

Calamity Craig: You Can't Make Everyone Happy and Here's Why You Should Stop Trying

04/14/2021 · 6 min read

Craig Pretzinger gets honest about the impossible task of pleasing everyone — and why the agents who try to do it end up burning out, caving on price, and losing respect.

client-serviceretention

The Extra Mile Isn't a Slogan: What Going Above and Beyond Actually Looks Like in Insurance

11/27/2020 · 6 min read

Every agency claims to go above and beyond. Almost none of them can explain what that means in concrete, repeatable terms. Here's what it actually looks like — and why the agents who get it right stop worrying about competition.