
agency-growthscaling
Inside a $17M Agency: The Systems and Production Infrastructure (Dan Herrenbruck Part 2)
12/09/2020 · 8 min read
A $17M agency runs on four operating systems: a written job scorecard plus paid trial period for hiring, role-segmented comp with retention modifiers, daily producer number tracking with weekly substantive accountability conversations, and a proactive retention cadence that keeps renewal rates in the high 80s to 90s.
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