Posts Tagged: wise leadership

Part 2 of Rhiannon Ward interview focuses on how data-driven processes transformed her agency culture. She discusses using Daily Drills and call analytics to quickly identify and fix performance issues, eliminating emotional conflicts with staff. The telemarketer system ensures c

Part 1 of Rhiannon Ward interview begins with a cautionary hiring tale about desperation leading to bad decisions. Despite warnings from Craig, she hired a problematic employee who used excessive makeup time, ran a dating service through her book of business, and stole deposits.